Receiving the statement of deficiencies (form CMS-2567) from the state survey team and seeing citations finally laid out in black and white can be a shock for any director of nursing services (DNS), says Janet Feldkamp, RN, BSN, LNHA, CHC, JD, a partner at Benesch, Friedlander, Coplan & Aronoff in Columbus, OH. The following steps can help DNSs mitigate the shock and reduce the negative impacts from survey