A significant percentage of nursing homes don’t take advantage of their CASPER (Certification And Survey Provider Enhanced Reports) reports, says Carol Maher, RN-BC, RAC-MT, CPC, director of education for Hansen, Hunter & Co. PC in Vancouver, WA.
“Almost every week when I walk into a new facility and ask for some of their CASPER reports, no one can provide them,” she explains. “For example, I may ask, ‘What does your Skilled Nursing Facility Quality Reporting Program (SNF QRP) Review and Correct Report show?’ Or ‘Can you get me a copy of your MDS 3.0 Facility-Level Quality Measure (QM) Report?’ And it’s surprising how common it is for providers not to have even heard of the reports I ask for—or if they know what the reports are, they either don’t know how to obtain them or just never do.”
Both new and seasoned directors of nursing services (DNSs) should pay attention to CASPER reports, says Maher. “The DNS job is so difficult. Using these tools that the Centers for Medicare & Medicaid Services (CMS) provides can make it a little easier to know where to focus your resources.”