• Five Star Technical User's Guide UPDATED (4/18)

    Five Star Technical User's Guide UPDATED (4/18)

    By CMS -

    CMS created the Five-Star (5 Star) Quality Rating System to help consumers, their families, and caregivers compare nursing homes more easily. The Five-Star Quality Rating System Technical Users' Guide provides in-depth descriptions of the ratings and the methods used to calculate them. Updated April 2018.

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  • Five Star Help Line Open Through April 27

    Five Star Help Line Open Through April 27

    By QTSO -

    The Five Star Preview Reports will be available on April 23. To access these reports, select the CASPER Reporting link located on the CMS QIES Systems for Providers page. Once in the CASPER Reporting system, select the 'Folders' button and access the Five Star Report in your 'st LTC facid' folder, where st is the 2-character postal code of the state in which your facility is located and facid is the state-assigned Facility ID of your facility.

    Nursing Home Compare will update with April's Five Star data on April 25, 2018.

    Important Note: The 5 Star Help line (800-839-9290) will be available April 23, 2018 through April 27, 2018. Please direct your inquiries to BetterCare@cms.hhs.gov if the Help Line is not available.

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  • LTCSP Procedure Guide and Training - Updated(4/18)

    LTCSP Procedure Guide and Training - Updated(4/18)

    By CMS -

    The LTCSP Procedure Guide provides instruction on the procedural and software steps necessary for completing the Long-term Care Survey Process. Surveyors use the Procedure Guide for all standard surveys of SNFs and NFs, whether freestanding, distinct parts, or dually participating. The LTCSP steps are organized into seven parts: 1) offsite preparation; 2) facility entrance; 3) initial pool process; 4) sample selection; 5) investigation; 6) ongoing and other survey activities; and 7) potential citations. Below is a broad overview of the key onsite parts of the LTCSP (parts 3 – 7).


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