INTERACT Implementation Tips: Boost Your Ability to Reduce Rehospitalizations

By Caralyn Davis, Staff Writer - November 09, 2016

Many directors of nursing services (DNSs) think of INTERACT (Interventions to Reduce Acute Care Transfers) as a toolkit with some communication forms designed to help reduce rehospitalization rates. “Really, it’s much more than that,” says Susan LaGrange, RN, BSN, NHA, CDONA, FACDONA, CIMT, director of education for Pathway Health in White Bear Lake, Minn. “INTERACT is a quality improvement (QI) program that helps providers identify early acute changes of condition so that they can manage them in-house when warranted. The program includes an implementation guide, quality improvement tools, communication tools, decision support tools, and advanced care planning tools.”

LaGrange offers the following tips to help DNSs implement INTERACT for long-term success: