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Have you ever thought of quality assessment and assurance as a ticker tape of data that is routinely collected and reported but that goes nowhere, leading to little or no action? Or is your facility’s usual action plan for survey deficiencies the never-ending education of staff and then an audit of all the deficient processes that continues until the end of time, never stopping because another deficiency may occur, which will only add another layer of data collection when a new problem is found? We have made our data go wild and it is now time to make data collection a useful exercise that drives quality improvement. A well-designed quality assurance and performance improvement (QAPI) plan can guide you through the data-collection process, assist in identifying problems, and provide an escape route from repetitive audits and data that add no value to the quality of your residents’ lives.
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