Choice vs. Liability: Honoring Resident Preferences While Maintaining Safety

By Emily Royalty-Bachelor - September 11, 2018

The field of long-term care has been undergoing culture change over the past number of years.


Where previously the culture of care was centered on maintaining resident safety (often without consideration of residents’ personal preferences), now the culture emphasizes the importance of honoring resident voices and choices when it comes to their own care. The Centers for Medicare & Medicaid Services (CMS) has been consistently updating its rules and regulations to reflect this new direction.


The shift in regulatory focus to improve resident-focused care—and the improvements it has brought to residents’ experience and life quality—cannot be overlooked.


However, it has presented a previously unseen challenge for long-term care staff: