The Guide to Enhanced Resident Safety

When allegations and incidents occur, facility leaders must respond by investigating the incident and determining its root cause or causes. Preventing reoccurrence is the goal, but to do this, a strong process needs to be in place and followed consistently. 

With average civil money penalties over $30,000 per incident and average litigation settlements over $400,000 for abuse cases, there has never been a better time to review current processes and make necessary changes to current practice to help avoid these costly issues. 

The Guide to Enhanced Resident Safety: Part 1 and 2 will walk facility leaders through the process of conducting a thorough investigation and provide tools to set up consistent and ongoing surveillance and trending of incidents and adverse events. Conducting a thorough investigation is vital to gaining awareness of why an issue occurred, preventing reoccurrences, and improving resident safety. By following a systematic approach, facility leaders will be able to decrease survey citations and litigation issues, which are often costly and time consuming.

 

The Guide to Enhanced Resident Safety: Part 1, Incident Management

Understand how investigations can affect quality of care, survey outcomes, and potential litigious events. This guide will walk facility leaders through the steps to conduct thorough investigations after each allegation or incident so that interventions can be implemented specific to that occurrence. 

Part 1, Incident Management includes: 

  • 12 Incident Investigation Tools
  • Root Cause Analysis Tool
  • Interactive Fishbone Tool


The Guide to Enhanced Resident Safety: Part 2, A QAPI Approach to Incidence Surveillance

Improve quality of care and survey outcomes with consistent and ongoing surveillance of incidents and adverse events. This guide includes tools to assist with tracking, trending, auditing, and reporting to QAPI and other organizational dashboards.

Part 2, A QAPI Approach to Incidence Surveillance includes: 

  • Safety Rounds Tool
  • Questions to Assist with Interpreting Data Tool
  • Incidence Surveillance: Summary for a QAPI Meeting Tool
  • Excel Incident Surveillance Tracking Tool

 

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