2017 Keynote Speakers


Mark CrowleyMark C. Crowley
’s mission is to influence organizations all over the world to adopt new leadership practices based on what groundbreaking scientific research has proven: When we give employees what they need to thrive as human beings, they instinctively respond by committing themselves fully in their jobs. Mark’s book Lead From the Heart is taught at four American universities and his work has been published by Fast Company magazine, USA Today, the Huffington Post, the Seattle Times, Reuters, Gallup, and the Great Place to Work Institute. Forbes magazine, in its article “Four Radical Leadership Practices That Will Dramatically Increase Engagement,” spotlighted his work as “representing the future of workplace leadership.” Mark was named a “Trust Across America 2016 Visionary” by TRUST! magazine.

As a keynote speaker, he has given presentations to diverse groups, including A&E Television, the Washington Banker’s Association, UCLA Law School, and the YPO’s Global Conference. He gave commencement addresses to master’s and PhD graduates at both Colorado Technical University and Brandman (Chapman) University.



Donna Wright, MS, RN
is a professional development specialist with Creative Healthcare Management in Minneapolis. She has worked with many healthcare organizations to help them create meaningful, effective programs that support staff development and competency assessment for all departments. Her book The Ultimate Guide to Competency Assessment in Healthcare has been translated into Japanese and is used throughout Japan. Her most recent publication is The Competency Assessment Field Guide. She is also a coauthor of the national award–winning book Relationship-Based Care: A Model for Transforming Practice. With a master’s degree in nursing education from the University of Minnesota, Donna has worked in both staff and leadership roles in a variety of healthcare settings, including in rural Africa. She is a member and past president of the Association for Nursing Professional Development and is a recipient of its Promoting Excellence in Consultation award.


2017 Additional Speakers


Janet Feldkamp, JD, BSN, RN, LNHA, CHC
is a partner with Benesch Attorneys at Law and focuses on healthcare law, including long-term care survey and certification; state and federal regulation; physician and nurse practice; and fraud and abuse involving hospitals, suppliers, insurers, and physicians. She retains active licenses as an RN and a nursing home administrator and has extensive healthcare experience. She has assisted numerous long-term care facilities through the complexities of the regulatory and enforcement requirements. With a background in operations, her on-site consulting includes operations issues as well as legal guidance. Janet is a member of the editorial advisory board of the monthly newspaper Caring for the Ages; a frequent speaker on health law–related topics; and coauthor of The Post-Acute Care Handbook: Regulatory, Risk & Compliance Issues.

Amy Franklin, RN, RAC-MT, DNS-MT, QCP-MT is a curriculum development specialist for AADNS. In her more than 20 years of healthcare service experience, she has served as corporate compliance officer, clinical consultant (multi-state), survey crisis manager, director of nursing, infection control officer, ICD-10 CM/PCS trainer (AHIMA), and MDS coordinator. She has spoken as a subject matter expert on clinical and reimbursement issues at regional and national levels. Amy is certified as an AADNS and AANAC Master Teacher in all their certification programs (RAC-CT, Medicare University, DNS-CT, and QCP-CT). Her expertise and practice include extensive knowledge of state and federal regulations, quality assurance, and all governmental payers’ reimbursement systems. She is currently devoted to developing and implementing practical, sustainable solutions for clinical and reimbursement systems that will promote high-quality, efficient care.

Sara Elizabeth Hamm, RN, BSN, MS, FACDONA, CDP is an accomplished nurse leader with more than three decades of service in senior living and long-term care, having begun her career as a housekeeper and nursing assistant in a skilled nursing facility in Wisconsin. Sara currently serves as the vice president of successful aging and health services for Lifespace Communities, the nation’s seventh-largest nonprofit CCRC corporation. She is responsible for providing strategic vision and overall leadership for process development and administration of all clinical healthcare, home health, and resident services programs. She previously served as executive vice president of care and compliance at Enlivant and as the senior vice president of quality services and risk management at Emeritus. A licensed nursing home administrator and a certified dementia practitioner, Sara serves on the Nurse Executive Council and was cofounder and chairperson of the Senior Living Care and Compliance Council. She is currently enrolled in the post-MS Nurse Executive Doctorate in Nursing Practice (DNP) program at Loyola University New Orleans.

Jeri Ann Lundgren, RN, BSN, PHN, CWS, CWCN, CPT has been working in long-term care since 1990, specializing in wound care nationally since 1994. She is board certified as a CWS (certified wound specialist) by the American Board of Wound Management and as a CWCN (certified wound care nurse) by the Wound, Ostomy and Continence Society. Her extensive, nationwide background in wound management in long-term care includes survey management, litigation support, wound care consultation, program development, and clinical wound expertise for several state Quality Improvement Organizations and Departments of Health. Her background also includes four years as a director of nurses in a long-term care facility. Currently Jeri Ann is the president of Senior Providers Resource.

Pam O’Rourke is the vice president of compliance and strategic initiatives with Ethica, a nonprofit consulting and management organization serving Georgia. Pam is a bachelor’s-prepared registered nurse and is board certified in gerontology. She is also a certified licensed nursing home administrator and is certified in both healthcare risk management and healthcare compliance. Pam is currently pursuing her master’s in nursing with a focus on health system leadership. She has more than 25 years of experience in healthcare operations, including acute care, post-acute skilled therapy operations, risk management, and skilled nursing care. Pam provides guidance and oversight in the areas of strategic positioning for healthcare reform. She serves on the AHCA Clinical Practice Committee and the GHCA Quality Committee. She is a fellow of the American College of Health Care Administrators, a member of Sigma Theta Tau International Nursing Honor Society, and the 2014 recipient of the Georgia Health Care Association’s Leadership in Public Confidence Award.

Daniel J. Sheridan, PhD, RN, FNE-A, SANE-A, FAAN is a professor at the College of Nursing at the Texas A&M University Health Science Center, where he is the director of its Forensic Healthcare Education, Research, and Intervention Department. Daniel is also an adjunct professor at the Goldfarb School of Nursing at Barnes-Jewish College in St. Louis, Missouri. He is retired as associate professor at the Johns Hopkins University School of Nursing, where he developed forensic nursing courses at the baccalaureate, master’s and doctoral degree levels. Daniel is a forensic nurse examiner at Mercy Medical Center in Baltimore, and works as a consultant and expert witness for the Oregon Department of Human Services Office of Adult Abuse Prevention and Investigations. With over 30 years’ experience working with survivors of domestic violence, family violence, elder and vulnerable abuse/neglect, and sexual assault, he has created and managed two hospital-based family violence intervention programs, published more than 35 clinical and research articles on nursing’s role in abuse and forensics, and given over 600 invited lectures on these topics nationally and internationally. A former board member of the National Committee for the Prevention of Elder Abuse and former board president of the International Association of Forensic Nurses, Daniel is nationally certified as a sexual assault nurse examiner.


Amy Stewart, RN, DNS-CT, QCP-MT, RAC-MT is a curriculum development specialist for AADNS. Before that she was a legal nurse consultant for the law firm Hall, Prangle, Schoonveld (HPS), in Chicago. She has 20 years of experience in the post-acute healthcare industry, with expertise in the areas of the Resident Assessment Instrument (RAI), clinical reimbursement, quality, and regulatory change. Prior to joining HPS, Amy was the division director of reimbursement for 18 skilled nursing facilities in the Chicagoland area, part of a larger hospital system that participated in CMS innovative payment models. Previous roles include director of nursing, pharmacy quality consultant, wound care consultant, and MDS coordinator. Amy is a Master Teacher for AADNS’s sister organization, AANAC, and was a presenter at AANAC’s 2014 and 2016 national conferences.

Diane Vaughn, RN, C-DONA/LTC, LNHA has over 38 years of nursing experience across the continuum of care. Her current role is vice president of clinical services for Volunteers of America. Her experience includes being a national speaker for the National Institute of Health and Human Service Education, past president of MNDONA, past clinical practice chairperson for AHCA, participant on a CMS Technical Expert Panel team, and national consultant with Pathway Health Services. Diane has developed and taught a webinar series on adverse events for the Rhode Island QIO and teaches two sessions of the administrator preparatory class at the University of Minnesota. She is the new chairperson of the LeadingAge Minnesota Care Center regulatory team. Her strengths are in the areas of performance excellence, regulatory compliance, raising clinical capacity, problem solving, and growing clinical leaders.

Kim Warchol is an occupational therapist specializing in dementia management and is founder and president of Dementia Care Specialists, a CPI-specialized offering. She has educated thousands of therapists and other healthcare professionals on an abilities-based, person-centered approach to dementia evaluation, treatment, and programming. Acting as a consultant, she has set up many memory care living environments and care programs using this innovative model. Kim was instrumental in the advocacy effort that led to the 2001 CMS memorandum prohibiting the denial of therapy services based solely on the diagnosis of dementia. She has authored several dementia care articles and she lectures nationally on topics related to dementia care and dementia-supportive design. Kim is passionate about creating a dementia-capable society.

Diana Wilks, CNHA, FACHCA is the senior vice president of inpatient services with Community Health Services of Georgia, a nonprofit Georgia-based health delivery system. She has over 18 years in the post-acute care skilled nursing profession. Her experience includes center-, regional-, and executive-level leadership in for-profit and nonprofit organizations in the Southeast. In her role of leadership for inpatient services, Diana supports acute care, skilled nursing, emergency transport and logistics, provider services, and mobile imaging. Inspired by her grandmother to pursue a career in healthcare, Diana’s purpose is to positively impact the lives of others and she strives to uphold the mission, vision, and values of the organization with a patient-first perspective. She is described by her peers and associates as strategic, thoughtful, and authentic. She holds a bachelor’s in business from Athens University and is currently pursuing her MBA. In addition to being a licensed nursing home administrator, she is certified by and is a fellow of the American College of Healthcare Administrators.